Next Level Service with SmartLift

The Internet of Things is becoming an increasing part of people’s lives, creating possibilities and solutions previously unheard of. At Aritco, this technology has been used to improve the experience of both lift owners and the Aritco partners who install and maintain the lifts. We catch up with Daniel Westin, Product Manager Services, to learn more.

“There are currently two applications which both connect to and gather data from our IoT platform” says Daniel. “One is the Aritco SmartLift App for lift owners and the other is Aritco SmartLift Fleet for our partners.”

“The Aritco SmartLift App allows lift owners to remotely control the lighting in their lift from their smartphone. In the future, this app will be expanded further with more controllable parameters and access to things like usage data and service status.”

“Aritco SmartLift Fleet allows our partners, who install and provide service for the lifts, to monitor, troubleshoot, and provide support remotely, as Aritco lifts generate and send data to the IoT platform. This enables a wide range of new service possibilities.”

“One big advantage is that service can be provided based on actual usage and needs. Traditionally, service has been planned simply by calendar, say once every six months. Now service providers can monitor usage and offer tailored service plans. Some lifts might be used less frequently and only require a yearly checkup, while others are used more and should be serviced more often.”

“This, along with the fact that the lifts can be monitored remotely, ultimately gives lift owners a higher degree and quality of service and allows proactive service. Imagine, for instance, someone in a wheelchair who is totally dependent on their home lift and for whom even a few hours of downtime could be a big concern. If the lift is connected to Aritco’s IoT application, the service provider can detect and resolve an issue before any downtime occurs.”

“Furthermore, minor issues can sometimes be resolved by the lift owner themselves with simple instructions given by the service provider over the phone, saving them an unnecessary house visit.”

“There are many possibilities with the Internet of Things. One could imagine a home lift being connected to a SmartHome system and automatically going to the entrance hall when the homeowner comes back from work and unlocks the door.”

“In a public setting, a lift can be integrated via APIs with building management system. That way the service staff would be able to see if anything that needs attention comes up with the lift as well.”

“It is important for us to work closely with our partners and customers to understand how we can use technology to create better services and products that add value to their lives” says Daniel in conclusion, adding that “at the end of the day, that is what drives me.”